Mystery Shopping in the Car Industry
A. How is the mystery shopping process carried out for a car dealer?
B. What is assessed in a mystery shopping project for a car dealer?
Download the form and check if the sale process in your locations is carried out according to standards
C. How does mystery shopping help in the car industry?
Assesses the sales consultant in terms of image, skills and attitude;
Measures the skills of investigation of needs and of presentation of a solution;
Checks the sales consultants’ level of knowledge of products;
Assesses the implementation of standard procedures in the showroom;
D. Do you want to test if a mystery shopping project provides you with the expected results?
You will know exactly how the process is carried out;
You will see the types of reports you get;
You will find out if your company standards are implemented in the assessed location.
You have the possibility to get reports for two separate assessments for any of your locations.
You provide to us the required information by filling out the attached form.
We will appoint two collaborators to perform the two assessments based on a standard form.
At the end of the week you will receive a notification with all details required to access online the reports drawn up following the assessments: access link, username and password.